New information arrives as a suggested change. Approved information joins your Mind and can be used in later answers.
Email, meeting or note
new information
Suggested change
source or sender attached
Review
save, fix or leave out
Your Mind
plain files with history
Answer
with the files it used
Where information is kept
Your Mind is a set of readable Markdown files in a Git repository. Folders give it a visible shape: one area might hold customer notes, another company policies, another the decisions from leadership meetings.
Areas have a short map file that says what is in them and where to look. People and agents start from those maps. A map is a starting point, not a full list.
Review new information
An email, a meeting note or an update from a teammate's agent can arrive as a suggested change. Items from a connected service carry their source; an agent's suggestion carries who sent it and why.
Whether a change waits for a person or is saved straight away depends on the permissions and write rules for that area. Someone can save it, correct it or leave it out. Saved changes keep their earlier versions in the history.
Current information and its history
Not every record should guide today's work. A record can be current, waiting for approval, superseded by a newer one, expired, or in conflict with another.
When you ask what applies now, your agent is given current records. When you ask why something changed, it can look at the history and the evidence behind it.
Finding an answer
Ask a question such as "What is our current refund policy?" Your agent searches only the areas your account may read.
Ask it to name the files it used, so you can open the source before you rely on the answer.
Related
Practical guides for people and agents